Refund policy
RETURN & REFUND POLICY
At Deepower Ebike, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our policy below.
Cancellation Policy
To ensure fast delivery, we process orders immediately. Please confirm your order details (address, phone, etc.) as soon as you purchase.
Before Shipping: You may cancel for a full refund within 1 business day of ordering.
After Shipping: Once an order is in the processing queue or has shipped, it cannot be canceled or modified. If you refuse delivery, it will be treated as a return (see "Refused Shipments" below).
Return Eligibility (Within 14 Days)
We offer a 14-day return window starting from the date of delivery. To be eligible:
The e-bike must have less than 10 miles on the odometer.
It must be in original condition, unused, and free from dirt, dust, or fragrance.
All original accessories, keys, chargers, and packaging must be included.
Return Fees & Shipping
Quality Issues (Defects/Damage/Wrong Item): Deepower Ebike covers all return shipping costs and will provide a replacement or full refund.
Non-Quality Returns (Change of Mind): The customer is responsible for actual return shipping costs plus a 15% restocking fee.
Improper Packaging: If the item is not returned in its original packaging, a 30% restockin
Refund Terms Summary
| Scenario | Policy | Fees / Notes |
|---|---|---|
| Quality Issues | Full or Partial Refund | FREE |
| Wrong Goods Received | Free Exchange or Full Refund | FREE |
| Damaged or Missing Accessories | Free Replacement or Partial Refund | FREE |
| Cancellation (Before Shipping) | Full or Partial Refund | FREE |
| Cancellation (After Shipping) | Reject Package / Return | Min. 15% Cancellation Fee |
| Accessories Cancellation (Shipped) | Handling Fee per Item | $50 (Batteries: $100) |
| Change Delivery Address | Free (Before) / Charged (After) | $50 per package after shipping |
| Refused Shipments | Treated as Return | Min. 15% of order amount |
14-Day Return Policy Details
| Category | Timeframe | Condition Requirements | Deductions |
|---|---|---|---|
| Defective Products | Within 14 Days | Photos required; Original packaging | Free Return/Exchange |
| Non-Quality Returns | Within 14 Days | Unworn, unopened, unused, no odor | 15% of order amount |
| Accessory Returns | Within 14 Days | Non-quality related; Original condition | $50 Restocking Fee |
| Improper Packaging | Within 14 Days | Not in original or equivalent packaging | 30% Restocking Fee |
| Opened & Used Items | Within 14 Days | Personal reasons / Trial riding | Refusal Rights or extra fees |
Quality Issues & Repair Reimbursement
| Item | Details |
|---|---|
| Warranty Period | 1 Year from the date of purchase via authorized Deepower Ebike dealers. |
| How to Claim | Contact with photos/videos showing defects. |
| Technical Support | The Deepower Ebike team will first provide remote technical solutions. |
| Local Repair | If unresolved, we recommend local bike shop repairs for reimbursement. |
| Invoice Requirement | Must provide a valid printed/digital invoice (No handwriting). |
| Reimbursement Limit | Max 2x the price of the corresponding replacement part. |
| Replacement Limit | One replacement per part; no exchanges for repeat damage. |